THE EU LEGAL GUARANTEE
If you purchase goods from us, we are liable for any lack of conformity that existed at the time of delivery and becomes apparent within the statutory warranty period.
The key points at a glance:
Duration: In the European Union, the legal guarantee period for goods is at least two years.
Your rights: If goods do not match their description or do not function as intended, you are entitled to a free repair or replacement.
Further options: In certain cases, you may request a price reduction or a full refund of the purchase price.
LEGAL GUARANTEE
The following graphic summarises your rights and the practical steps to take in the event of defective goods.
THE HARMONISED NOTICE
The notice contains a QR code that takes you directly to the “Your Europe” portal, where you can find detailed information about your rights in the different EU Member States as well as practical solutions to common problems.